Data rights and retention

Casework supports archive, anonymise, and permanent delete actions for the records that need them.

Archive
Archive removes a record from normal working views without destroying it.

Anonymise
Anonymise keeps the structural history of a record but strips identifying text, contact details, and attachments.

Delete permanently
Permanent delete removes the top-level record and its child content, including stored attachments and photos.

How requests are handled
For data-rights requests, archived issues and archived work records can be anonymised or permanently deleted. Contacts can also be anonymised or permanently deleted by the owner.

Retention
Archived records are reviewed over time, and offline device caches are not kept indefinitely. Unsynced local drafts are not silently purged.